FAQ's


What are the Customer Service hours?

Fontana Water Company Office
15966 Arrow Route
Fontana, CA 92335
(909) 822 - 2201
Office Hours: 8:00 A.M - 5:00 P.M (M-F)
After Hours (909) 428-8746


I had a higher bill than expected. What happened?

The most common causes of higher-than-normal usage are landscape irrigation system issues. This may include changes in the duration and frequency of your watering, leaking valves, broken sprinkler heads, or broken pipes. If you suspect a leak, look around your home or business for telltale signs: moss growing on the ground, valves or sidewalks; mushy soil or grass; dirt on sidewalks or driveway near a sprinkler head. You can also check your meter to help confirm a leak. If you have a landscape maintenance company, consult with them to see if they have noticed any problems.

Other common causes of high usage include leaky toilets, constantly running toilets, valves or bypasses left open and increased laundry.

Customers who have questions about their water bill or who would like to contest the billed usage should contact our Customer Service Department at (909) 822 - 2201, between 8 a.m. and 5 p.m., Monday through Friday, excluding Holidays or e-mail us at customerservice@fontanawater.com.

When is my bill due?

Bills are due and payable upon date of presentation. It will become past due if not paid within 19 days of mailing by Fontana Water Company. See How to Read Your Bill

How can I pay my bill?

Automatic Bill Payment Program: This service can be set up to automatically make your payment from your checking or savings account. Simply return the filled in AutoPay signup form with an attached canceled check from the account you wish to use to make your payments from. This will allow us automatically debit your account for the amount of the water bill. As soon as the service is established your bill will inform you when and the amount of the debit to your account will be.

AutoPay Application

Online Bill Payment: You may authorize payment of your bills by using online bill baying services offered by many banks and third-party entities, such as Wells Fargo, Bank of America, Bank One, Yahoo Bill Pay, and Checkfree. Just be sure to select the correct vendor (Fontana Water Company), and use your current Fontana Water account number found on your bill.

Mailing your bill: Enclose the detachable top portion of your bill, along with a check or money order for the amount due, in the envelope provided to ensure speed and efficiency in processing. Please do not include cash or coin.

If the envelope provided is lost, mail to:

Fontana Water Company

P.O. Box 5970
El Monte, CA 91734-1970

Paying your bill in person: Feel free to make your payment at our Customer Service Office, using check, traveler's check, cashiers check, or money order made out to Fontana Water Company. We also accept cash if you are paying in person. A drop box is available in the front of the building or you may walk your payment in.

Fontana Water Company Office
15966 Arrow Route
Fontana, CA 92335
(909) 822 - 2201
Office Hours: 8:00 A.M - 5:00 P.M (M-F)

When will you read my meter?

We attempt to read all meters within 27 to 33 days. We read and bill by cycles (grouping of customers geographically adjacent) designed to be efficient to our operations, which in turn helps to keep your costs for water down. Call Customer Service for information about your next scheduled read day.

Do you offer discounts to seniors, low-income households or disabled customers?

Yes. All our rates are set by the California Public Utilities Commission. With the exception of low-income customers, we are not authorized to offer discounts to select groups of customers. We offer the same price to all of our customers, as shown in the Rates section under Customer Service. Qualifying low-income customers can receive a 50% discount on their monthly service charge. For more information, see Rates.

Do you offer any third party notification for your elderly or disabled customers?

Yes, we can mail a notification to the third party you designate, such as a family member, clergyman or guardian. To qualify for the notification service, the customer or resident must be elderly (age 62 or older) or disabled. Please notify us of your request by providing your name and address along with appropriate information to document your situation. Proof of age must be supported by a birth certificate, driver's license, passport or other reliable document. Proof of disability must be certification from a licensed physician, public health nurse or social worker. Include the name, address and telephone number of the third party with a letter from third party accepting this responsibility.

How do I go about having water service started at my home or business?

Service is established, in person, at the any of our Office Locations. The Consumer Service Office

Fontana Water Company Office

15966 Arrow Route
Fontana, CA 92335
(909) 822 - 2201
Office Hours: 8:00 A.M - 5:00 P.M (M-F)

I just moved in or I am moving into the area, who provides my water service?

Fontana Water Company proudly serves the communities of Fontana, portions of Ontario, Rancho Cucamonga, Rialto and unincorporated areas of San Bernardino. Contact us, if you have further questions about who provides your water.

Do you provide sewer or power, too?

No, Fontana Water Company only provides water service.

Have you received my payment?

To find out if Fontana Water Company has received your payment you can call our Customer Service Department at (909) 822 - 2201, between 8 a.m. and 5 p.m., Monday through Friday, excluding Holidays or e-mail us at customerservice@fontanawater.com.

I am moving my home or business out of Fontana Water Company's service area, how do I stop service?

Call our Customer Service Department at (909) 822 - 2201, between 8 a.m. and 5 p.m., Monday through Friday, excluding Holidays. If your current Billing Address is the same as the service location, a Forwarding Address is necessary to close your account.